dadu88 Privacy Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

1. Introduction

This Privacy Policy (the "Policy") describes how dadu88 ("we", "us", "our", or "the Platform") collects, uses, stores, shares, and protects the personal information of users ("you", "your", or "User") who access or use our online casino and sports betting services (collectively, the "Services") through the dadu88 website and mobile-optimised platform at https://dadu88.cam and related domains.

By registering an account with dadu88, depositing funds, placing wagers, or otherwise using any part of the Services, you expressly acknowledge that you have read, understood, and consent to the data collection and processing practices described in this Policy. If you do not agree with this Policy, you must immediately cease all use of the Platform and may not register an account.

dadu88 is committed to transparency, data security, and respect for user privacy. We comply with applicable data protection laws and regulations, and we implement industry-standard technical and organisational measures to safeguard your personal information. This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference.

2. Data Controller

dadu88 acts as the data controller for the personal information collected through the Platform. This means we determine the purposes for which, and the manner in which, your personal data is processed. For questions, concerns, or requests related to your personal data, please contact us at: [email protected].

3. Information We Collect

3.1. Information You Provide to Us

When you register an account with dadu88, we collect the following categories of personal information that you provide directly:

• Identity Information: Full legal name, date of birth, gender, and a government-issued identification number (as required for KYC verification).
• Contact Information: Email address, mobile phone number, and residential address (including city, province, and postal code).
• Account Credentials: Username, password (stored in hashed and encrypted form), and security questions or two-factor authentication settings.
• Financial Information: Bank account details (bank name, account number, account holder name) and e-wallet account identifiers (OVO, DANA, GoPay, etc.) used for deposits and withdrawals. We do not store full credit card numbers or CVV codes.
• Verification Documents: Copies of government-issued ID cards or passports, proof of address documents (utility bills or bank statements), and proof of payment method ownership (bank statements or e-wallet screenshots) submitted during the KYC verification process.
• Communication Records: Records of your communications with our customer support team via live chat, email, or other channels, including chat transcripts, support tickets, and complaint histories.

3.2. Information We Collect Automatically

When you access or use the Platform, we automatically collect certain technical information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Information: IP address, geolocation data (country, region, city derived from IP address), pages visited, time spent on pages, navigation paths, clickstream data, and referral sources.
• Gaming Activity: Wagers placed, games played, betting patterns, win/loss records, deposit and withdrawal history, bonus claims, and account balance changes.
• Cookies and Local Storage: Session cookies, authentication tokens, preference settings, and analytics data stored in your browser or device.

3.3. Information from Third Parties

We may receive limited information from third-party service providers, including:

• Payment Processors: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Results of identity verification checks conducted by third-party KYC service providers to confirm the authenticity of submitted documents.
• Fraud Detection Services: Risk scores, device fingerprints, and fraud alerts from third-party fraud-prevention platforms used to detect suspicious activity.

4. How We Use Your Data

dadu88 processes your personal information for the following purposes:

4.1. Account Management and Service Provision

• To create and maintain your dadu88 account;
• To authenticate your identity and verify your login credentials;
• To process deposits, withdrawals, and other financial transactions;
• To provide access to casino games, sports betting markets, togel draws, and other gaming products;
• To maintain accurate account balances and transaction histories;
• To manage bonuses, promotions, cashback rebates, and loyalty rewards.

4.2. Compliance and Regulatory Obligations

• To comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations;
• To verify that you are at least 21 years old and legally permitted to use our Services;
• To detect and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited activities;
• To enforce our Terms & Conditions and protect the integrity of our platform;
• To respond to legal requests, court orders, or regulatory inquiries from law enforcement or government authorities.

4.3. Customer Support and Communication

• To respond to your inquiries, support requests, and complaints;
• To send service-related notifications (deposit confirmations, withdrawal updates, account security alerts);
• To provide personalised customer support in Indonesian via our 24/7 live chat service;
• To conduct satisfaction surveys and collect feedback to improve our Services.

4.4. Marketing and Promotional Communications (With Your Consent)

• To send promotional emails, SMS messages, or push notifications about new games, special offers, bonuses, and platform updates (only if you have opted in to receive marketing communications);
• To personalise promotional offers based on your gaming preferences and betting history;
• To invite you to participate in tournaments, leaderboards, and special events.

4.5. Platform Analytics and Improvement

• To analyse platform usage patterns, identify popular games, and optimise user experience;
• To conduct A/B testing and performance analysis to improve site speed, navigation, and functionality;
• To troubleshoot technical issues and monitor system performance;
• To generate aggregated, anonymised statistical reports for internal business analysis (these reports do not identify individual users).

4.6. Responsible Gaming and Player Protection

• To monitor gaming behaviour for signs of problem gambling and enforce responsible gaming limits;
• To implement self-exclusion periods, deposit limits, loss limits, and session time controls as requested by you;
• To provide resources, support, and guidance for players who may be experiencing gambling-related harm (see our Responsible Gaming page for full details).

5. Legal Basis for Processing

Under applicable data protection laws, dadu88 processes your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the Services you have requested when you registered an account and agreed to our Terms & Conditions).
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations, including KYC, AML, age verification, and responsible gaming requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, customer support, and service improvement, provided that these interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we process your data based on your explicit consent (e.g., for marketing communications or optional analytics). You may withdraw your consent at any time by contacting [email protected].

6. Data Sharing and Disclosure

6.1. We Do Not Sell Your Data

dadu88 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is never disclosed to data brokers, marketing agencies, or unrelated commercial entities.

6.2. When We Share Your Data

We may share your personal information with trusted third-party service providers and partners in the following limited circumstances:

• Payment Processors: We share necessary financial information (bank account details, transaction amounts) with Indonesian banks and e-wallet providers to process deposits and withdrawals.
• KYC and Identity Verification Providers: We share identity documents with accredited third-party verification services to confirm the authenticity of your ID and address documents.
• Fraud Prevention and Risk Management Services: We share device information, IP addresses, and gaming activity with fraud-detection platforms to identify suspicious patterns and protect against financial crime.
• Game Providers and Software Studios: We share anonymised gaming data with third-party game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, Pocket Games Soft) to facilitate gameplay and resolve technical issues.
• Cloud Hosting and IT Infrastructure Providers: We use secure cloud hosting services to store data and run the Platform. All hosting providers are contractually bound to maintain strict data security and confidentiality standards.
• Legal and Regulatory Authorities: We may disclose your data to law enforcement agencies, courts, regulatory bodies, or government authorities when legally required to do so (e.g., in response to a subpoena, court order, or regulatory investigation).
• Corporate Transactions: In the event of a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the acquiring entity, subject to continued compliance with this Privacy Policy.

6.3. Third-Party Obligations

All third-party service providers with whom we share your data are contractually obligated to process your information only for the specific purposes we have authorised, to implement appropriate security measures, and to comply with applicable data protection laws. We conduct regular audits and assessments to ensure third-party compliance.

7. Data Security Measures

dadu88 implements robust technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption. Passwords are stored in hashed and salted form using industry-standard cryptographic algorithms.
• Access Controls: Access to personal data is restricted to authorised personnel only, on a need-to-know basis. All employees and contractors with access to personal data are bound by strict confidentiality agreements.
• Firewall Protection: Our servers are protected by enterprise-grade firewalls, intrusion detection systems, and DDoS mitigation technologies.
• Regular Security Audits: We conduct regular internal and third-party security audits, penetration testing, and vulnerability assessments to identify and remediate potential security weaknesses.
• Data Backup and Disaster Recovery: Personal data is backed up regularly and stored in geographically distributed data centres with redundancy and disaster recovery protocols.
• Two-Factor Authentication (2FA): We offer optional two-factor authentication for account login to provide an additional layer of security.

While we implement industry-leading security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously monitor and improve our security infrastructure to minimise risk.

8. Data Retention

dadu88 retains your personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

8.1. Active Accounts

While your account remains active, we retain all personal information, transaction histories, and gaming records to provide ongoing Services, maintain account security, and comply with regulatory obligations.

8.2. Closed or Inactive Accounts

If you voluntarily close your account or if your account remains inactive for an extended period (typically 24 months), we will securely delete or anonymise your personal information within 90 days, unless we are required to retain certain data for a longer period to comply with legal, regulatory, tax, or accounting obligations. For example:

• Financial transaction records may be retained for up to 7 years to comply with anti-money laundering and tax reporting requirements.
• KYC verification documents may be retained for up to 5 years as required by international gaming licensing regulations.
• Communication records related to disputes or complaints may be retained until the matter is fully resolved and any applicable appeal periods have expired.

9. Your Data Protection Rights

You have the following rights with respect to your personal information:

9.1. Right of Access

You have the right to request a copy of the personal data we hold about you. To exercise this right, contact [email protected] with the subject line "Data Access Request." We will provide a response within 30 days, including a summary of the data categories, purposes of processing, and third parties with whom your data has been shared.

9.2. Right to Rectification

If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update your contact details directly through your account settings or by contacting customer support.

9.3. Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data in certain circumstances, such as when:

• The data is no longer necessary for the purposes for which it was collected;
• You withdraw your consent (where consent was the legal basis for processing);
• You object to processing based on legitimate interests, and there are no overriding legitimate grounds for continued processing;
• The data has been unlawfully processed.

Please note that we may not be able to delete your data if we are legally required to retain it (e.g., for regulatory compliance, fraud prevention, or dispute resolution).

9.4. Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. To opt out of marketing communications, click the "Unsubscribe" link in any promotional email or contact [email protected].

9.5. Right to Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format (e.g., CSV or JSON) and to transmit that data to another service provider. This right applies only to data you have provided to us based on your consent or for contractual necessity.

9.6. Right to Withdraw Consent

Where processing is based on your consent (e.g., for marketing communications), you have the right to withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

9.7. Right to Lodge a Complaint

If you believe that dadu88 has processed your personal data in violation of applicable data protection laws, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

10. Cookies and Tracking Technologies

10.1. What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device and remember certain information about your preferences and activity.

10.2. How We Use Cookies

dadu88 uses cookies and similar tracking technologies for the following purposes:

• Essential Cookies: Required for the Platform to function properly, including session management, authentication, and security features. These cookies cannot be disabled without impairing site functionality.
• Performance and Analytics Cookies: Used to collect aggregated data about site usage, page views, and navigation patterns to help us improve platform performance and user experience.
• Functional Cookies: Used to remember your preferences, language settings, and display options.
• Marketing Cookies: Used to deliver personalised promotional content and measure the effectiveness of marketing campaigns (only with your consent).

10.3. Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling essential cookies may prevent you from accessing certain features of the Platform or may impair functionality. For more information on cookie management, consult your browser's help documentation.

11. Children's Privacy

The dadu88 platform is intended exclusively for adults aged 21 and over. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will immediately delete that information and permanently close the associated account. If you believe that we have collected data from a minor, please contact [email protected] immediately.

12. Changes to This Privacy Policy

dadu88 reserves the right to amend, modify, or update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. When we make material changes, we will notify you by posting a prominent notice on the Platform or by sending an email to your registered email address. The "Last Updated" date at the top of this Policy will reflect the most recent revision date.

Your continued use of the Platform following the posting of changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• Subject Line for Data Requests: "Privacy Inquiry" or "Data Protection Request"

We will respond to all inquiries within 30 days. For urgent account security concerns, please use the live chat feature for the fastest response.